Shipping Policy

Last Updated: September 25, 2026

At Motivhaus, we are committed to getting your order to you safely and as quickly as possible. Please review the information below regarding our shipping process, delivery times, and order tracking.

1. Order Processing

Orders are typically processed within 1–3 business days after payment is successfully received.

Orders are not processed or shipped on weekends or U.S. federal holidays.

During periods of high order volume, sales events, or holidays, processing may take a little longer. If there is a significant delay with your order, we will do our best to keep you informed.

2. Shipping Time

We currently ship orders within the United States.

Estimated delivery time is generally: 7 –12 business days

Please note that these are estimated delivery times and are not guaranteed. Delivery times may vary depending on the destination, carrier delays, weather conditions, holidays, and other circumstances outside our control.

3. Shipping Costs

Shipping costs, if applicable, will be displayed at checkout before you complete your purchase.

From time to time, Motivhaus may offer free shipping promotions or other shipping discounts. Any applicable promotion will be clearly stated on our website or at checkout.

4. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information when available.

Please allow 24–72 hours for tracking information to become active after the shipping confirmation is sent.

If your tracking information has not updated for several business days, please contact us at:

Email: support@motivhaus.com
Phone: +1 (682) 310-0518

5. Incorrect or Incomplete Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice that your shipping address is incorrect, please contact us as soon as possible at support@motivhaus.com.

We will do our best to update the address before the order is shipped, but we cannot guarantee that changes can be made after an order has been processed or shipped.

Motivhaus is not responsible for orders delivered to an incorrect or incomplete address provided by the customer.

6. Delayed or Lost Packages

Once an order has been handed over to the shipping carrier, delivery is subject to the carrier's service and conditions.

If your package appears to be delayed, please first check the tracking information provided by the carrier.

If the tracking information indicates that your package was delivered but you cannot locate it, please check with household members, neighbors, and the delivery location before contacting us.

If you still cannot locate your package, contact us at support@motivhaus.com, and we will work with you to determine the appropriate next steps.

7. Damaged Packages

If your order arrives damaged, please contact us as soon as possible at support@motivhaus.com.

Please include:

• Your order number

• A description of the damage

• Clear photos of the damaged product and packaging

This information helps us investigate the issue and determine the appropriate resolution.

8. Multiple Items in One Order

If your order contains multiple products, your items may occasionally arrive in separate packages.

This can happen when products are shipped from different fulfillment locations or through different shipping services.

You may therefore receive more than one tracking number for a single order.

9. Shipping Restrictions

At this time, Motivhaus primarily ships to addresses within the United States.

Certain products may have shipping restrictions based on their size, characteristics, carrier requirements, or destination.

If an item cannot be shipped to your address, you will be notified as soon as reasonably possible.

10. Contact Us

If you have any questions regarding your order or our shipping policy, please contact us:

Motivhaus
15450 FM 1325 APT 1737
Austin, TX 78728
United States

Phone: +1 (682) 310-0518
Email: support@motivhaus.com

We appreciate your business and thank you for choosing Motivhaus.

Motivhaus — Drive Better.